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Privacy Policy


If you receive your Order and are not completely happy or have changed your mind, DecoRug will happily provide an exchange or refund within 7 days of purchase.

Please note the following conditions:

  • The Rug/Cushion should be in showroom condition.
  • The Rug/Cushion should have its original packaging and label.
  • The intended return should be reported to Headoffice for approval within 7 days of purchase
  • The receipt of purchase should be returned with the rug/cushion for the exchange or refund to be approved.
  • The cost of the return will be taken off the original value of the exchange or refund payable to the customer.

To organise a return for either an exchange or refund please contact us to make arrangements.

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