Terms & Conditions
Thank you for visiting our website. This website is owned and operated by DecoRug Holdings Pty Ltd. We have outlined below our terms, conditions and policies for using the website. Please take your time reviewing these terms and conditions as your use of the website and any orders placed through it constitute your agreement to these terms and conditions.
These terms and conditions may change without notice. We would therefore suggest you review these terms and conditions prior to making a purchase online or using this website, even if you have previously reviewed them or made a purchase.
Freight & Shipping
Any order to the value of $100 or above will receive free shipping to any location within Australia. Any order less than $100 will be charged a flat fee of $29
If your product is in stock and we can fill your order then you will usually receive your order within 5-7 working of days of placing your order. In some regional or remote areas delivery times may increase and in some very remote areas we may only be able to deliver to a depot.
It is your responsibility to ensure that your delivery address and contact phone numbers are correct. Our freight companies require a signature as a proof of delivery and we therefore cannot deliver to PO Boxes. In the event that nobody is at the delivery address to take delivery of your product, the courier may leave a card at your door for you to contact so they can make alternative delivery arrangements.
Risk of damage or loss during delivery will be covered by transport insurance however any risk will pass onto you when you accept delivery from the transport company.
All images, text, brands, logos and content on the website are protected by copyright and various trademarks. Images, content, logos, text and anything else depicted on the website is not authorised to be copied or used without the express written permission of DecoRug Holdings Pty Ltd.
By placing an order on the website you confirm that you have the capacity to enter into a legally binding contract and you are at least 18 years of age. When you make a purchase through the website you are making an offer to purchase the goods subject to these Terms and Conditions. DecoRug Holdings Pty Ltd reserves the right to cancel orders at its sole discretion for any reason including due to errors or omissions on the website and in the event that stock becomes unavailable. You will be sent an email confirming your order has been shipped or alternatively we will advise you by email or telephone in the event that your order cannot be placed for any reason.
Limitation of Liability and Warranty
DecoRug Holdings Pty Ltd is bound by the Australian Consumer Law, which provides consumer guarantees and warranty against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns and Refunds
We appreciate that sometimes you may change your mind or when you receive your product it’s just not right for some reason. It may be either the wrong size of the wrong colour.
Whilst we are not required by Law to provide you with a refund or exchange we totally understand that you need to make the correct buying decision. In the event that you change your mind or are not happy with your purchase for any reason, you can return your purchase within 7 days from the date you receive your goods. We will provide you with a full refund (less the cost of the freight to deliver the product to you)?. No questions asked! We do require though that the product remains in its original packaging, is in “showroom condition” and is not marked, soiled or stained in any way. You are responsible for the freight and the product safely arriving back to our warehouse.
Please address all refunds to:
C/- Website Refunds
DecoRug Holdings Pty Ltd
33-35 Pavesi Street Guildford NSW 2161
Prices & Item descriptions
DecoRug Holdings Pty Ltd makes every effort to ensure that prices and the description of goods on the website is accurate. From time to time we make typographical errors and omissions. We therefore reserve the right to correct any mistakes, inaccuracies and / or omissions to prices and descriptions of items that are found to be incorrect at the time of publication on the website. Prices are also subject to change from time to time. Product may also be subject to availability. Any discounts depicted on the website are off the original Recommended Retail Price and do not constitute discounts off the already discounted or sale price. All prices are inclusive of GST at the rate of 10%.
You agree to indemnify and hold harmless DecoRug Holdings Pty Ltd and any of its employees, representatives, directors and officers for any loss, damage or expense incurred (including legal costs) as a result of using the internet and accessing this website. This may include viruses transmitted on the internet, loss of communication and any data being stolen by a third party as a result of your communication over the internet.
DecoRug Holdings Pty Ltd holds information in accordance with the Privacy Act 1988 and the Australian Privacy Principals.
DecoRug Holdings Pty Ltd collects and holds your personal information securely and can only be accessed by a select few employees. It holds the information in order to fulfil your order and to complete your purchase. You may access your personal information we hold by contacting our Head Office. If you have a complaint in relation to the way we have handled your personal information please write to us and we will respond to you and advise whether we agree and the remedies we will adopt to ensure we comply with the Privacy Act in the event of a breach. We are unlikely to provide your personal information to an unrelated corporation or third party especially to an overseas organisation. We will use your information from time to time to offer you additional products and services, which we may consider to be of interest to you and in the event that you do not wish to obtain any further information you may unsubscribe from any further direct marketing campaigns.
If you have any questions in relation to these Terms and Conditions or would like to write to us for any reason you may address any correspondence to:
The Managing Director
DecoRug Holdings Pty Ltd
33-35 Pavesi Street
GUILDFORD NSW 2161